Seller

Homeshop BVBA
Hoogkamerstraat 308F
9140 Temse
Belgium
Tel: +32 3 336 31 60
Email: info@belomax.com

The trade name / brand “NORTH” is represented by Homeshop BVBA, with its registered office at the following address: Hoogkamerstraat 308F, 9140 Temse, Belgium. Homeshop BVBA is registered in the crossroads bank of companies under number 0821.400.552.

Product

The good or service that you have purchased from homeshop BVBA, regardless of whether it concerns one or more items.

Website

The website on which you ordered the product.

Order

A purchase that the customer makes of one or more products on the website, by confirming and paying for it.

Customer, You or Your

Any natural person or legal entity who has purchased an item on the website

Consumer

A natural person who orders an item on the website that is not intended for professional use.

Professional

Any customer who is not a consumer.

2.1 Contractual relationship

The contractual relationship between the parties is determined exclusively by:

- The order confirmation that you receive after you have placed an order on the website
- The Seller's Legal Notices
- The seller's Privacy Statement
- These general terms and conditions

When the customer places an order on the website, he is deemed to automatically agree to the General Terms and Conditions. By agreeing to these General Terms and Conditions, the customer also automatically agrees to the Legal Notices and the Privacy Statement.

In addition to these General Terms and Conditions, special conditions may apply, for example for promotions. In that case, these special conditions take precedence, which will be specifically stated with the product.

The seller can change these General Terms and Conditions at any time. As a customer, you must read the general terms and conditions with every new order. The conditions published at the time of the order apply to the purchase.

The last update of our general terms and conditions: 05/04/2024

2.2 Capacity of the customer

There are certain provisions that only apply to certain parties. When reference is made to 'The Consumer', these General Terms and Conditions only apply to the Consumer and not to the Professional. If reference is made to 'The Professional', these General Terms and Conditions only apply to the professional. When reference is made to 'The Customer', these provisions apply to both consumers and professionals.

3.1 General right of withdrawal / Return

If the customer is not satisfied with the product, he or she can return it within 30 days of receiving the ordered products .

Manuals, power cables, packaging materials, etc. must also always be included in the packaging.

If these above points are respected and the purchased product does not belong to the categories listed in art. 3.2 then a refund can be made.

Returning a product is free of charge, but you must submit your return request in advance to our customer service via INFO@BELOMAX.COM . We can then initiate the return and provide the necessary labels to return the product or appoint a specific carrier to collect the product. The refund will be made in the same way the order was placed. Only in the case of cash payments upon delivery, the purchase amount will be refunded to an account number specified by the customer when registering the return. This is because the carriers who arrange the return cannot provide cash refunds. All orders that were ordered and paid online will be refunded in the same way.

If the return is approved by the competent authority at NORTH, the customer will be refunded within 15 days of receipt of the return in the warehouse.

Registering a return is done as follows:

1) The customer must inform Homeshop BVBA's customer service via INFO@BELOMAX.COM within 30 days of receiving his order that he/she is not satisfied with the product or that he/she simply wishes to return it.

2) A NORTH employee will then contact you by email to explain the return procedure and will also email you the necessary labels or collection appointment.

3) The customer can prepare the package for return and have it collected as discussed with NORTH customer service or, in the case of a small package, it can be brought to a nearby delivery point.

4) When the product arrives at the NORTH warehouse, it will be checked for signs of use and all other points mentioned in art. 3.1.

5) If the product is as new and still in the original packaging, the return will be approved and a 100% refund will be given. If the item is not in the original packaging or the item has already been used, a depreciation may apply.

Please note: Custom-made products do not have a right of withdrawal and therefore cannot be returned.

3.2 Products that are not eligible for return

- Products that, by their nature, quickly age or spoil;
- Audio and video recordings;
- Software or computer games (including Playstation, Xbox, Nintendo games);
- Newspapers, periodicals and magazines;
- Betting and lottery services;

All offers on the website are valid while supplies last. If, after placing the order, it appears that a product listed in the offer is not available, the seller has the right to cancel the order. The seller cannot be held liable for this and no compensation can be claimed for this.

Offers delivered specifically to your name have a standard validity of 14 days.

The prices stated on the website always include VAT, unless otherwise specifically stated on the website.

The transport costs are 5.99 euros for an order under 100 euros. Above 100 euros, transport costs are free.

Orders on our website can be paid with the following payment methods:

- Payment upon delivery (cash or with a PIN machine)
- PayPal
- Mastercard
- VISA
- Online Bancontact / Mister Cash
- Apple Pay

On some orders, deferred payment may be allowed to a specific customer.

Payment must then be made to Homeshop BVBA's bank account within 8 days of receipt of the goods by a consumer.

Payment must then be made to Homeshop BVBA's bank account within 30 days of receipt of the goods by a professional.

Deferred payments must always be requested in advance from Homeshop BVBA. Only after approval of a deferred payment can payment be made later. If this has not been agreed or if this is not stated on the invoice, direct payment applies upon delivery or in advance.

After a first notice of default, any payment arrears will give rise to a claim for late payment interest at 12.5% ​​per year. In addition to this late payment interest, an additional lump sum compensation of 15% of the principal amount due will be claimed. In the event of late payment, the seller can suspend further deliveries at any time and terminate the agreement with immediate effect.

Unless the contrary can be proven, computer registers, log files and email traffic constitute proof of all transactions between the seller and the customer. The specified debit or credit card number, or your confirmation that you will pay upon delivery or in advance by bank transfer, serve as proof of Your agreement to Your order as well as Your agreement to these General Terms and Conditions. This approval also counts as a signature.

Homeshop BVBA cannot be held liable in any way for price errors on the website. It may happen that a price is incorrectly posted on the website due to human error or system error. In that case, Homeshop BVBA will inform the customer within 15 working days to cancel the order or change it to the correct price.

Homeshop cannot be held liable for typographical errors in the price or products.

6.1 Delivery time

All orders placed on our website are delivered as quickly as possible. An indicative delivery time is stated for most products. This period starts from the working day after receipt of the order.

If no specific delivery period is stated, we use a maximum delivery period of 30 working days.

If the delivery period would be further delayed, an employee of Homeshop BVBA will inform the customer.

The customer then has the choice to abandon and cancel the order or to continue with a longer delivery period.

If the customer prefers a refund, the amount paid including any transport costs paid will be refunded to the bank account number provided.

The customer cannot at any time claim compensation for late delivery and the consequences thereof.

6.2 Place of delivery

Delivery will take place at the address provided when confirming your order. If the address was not provided correctly, it can still be changed within 24 hours after confirmation of the order.

If this period has expired and the product has already been shipped, an additional cost may be charged to the customer to provide a new address to the carrier.

The product is always delivered on the ground floor. This is because insurance contracts have been concluded for this method of delivery.

The driver will register one day in advance if it concerns large products, and for small products it will be delivered with a parcel service. The customer will always receive a tracking email to further track the package/delivery.

Delivery of Large Items

When delivering a larger product such as a trampoline or table tennis table, we will use our own transport service or an external transporter.

We will always contact you the day or a few days in advance to let you know that we will visit you the next working day or within a few working days. This way you don't have to wait at home for the package and you know approximately what date and time we will deliver the package.

Please note: If you are not at home during the first delivery after delivery has been confirmed by telephone or email, additional transport costs may be charged. For a second delivery, additional transport costs will be charged to the customer.

If the order cannot be delivered and the product is returned, the originally paid transport costs and the return costs will also be charged to the customer.

If the customer has already paid in advance, the Seller will refund the amount paid minus transport costs and any return costs. If payment has not yet been made in advance, the customer will receive an invoice for the transport and return costs incurred.

Please note: deliveries of large objects are only possible on the ground floor and the customer may be asked to assist with unloading.

6.3 Retention of title

The seller retains full ownership of the Products until all Your obligations have been fulfilled. In the absence of payment of the price, interest or additional costs incurred, the products remain the property of the seller. There will only be a transfer of ownership once all payments have been made. The customer is therefore not permitted to dispose of the product if these listed conditions are not met.

6.4 Risk Transfer

The transfer of risk takes place at the time of delivery as stated in Article 6.1 for the customer.

Upon delivery it is important to inspect the goods for damage. If the package shows damage, this must be clearly stated on the delivery note. If no damage is mentioned on the delivery note, this cannot be claimed from the seller or the carrier. In that case, these goods cannot be returned or refunded.

The seller's liability cannot be invoked in cases of Force Majeure. For example, the Customer cannot claim compensation for national or local emergencies, actions by employees, bugs in software or for example late delivery from suppliers to the Seller.

All products mentioned on the website comply with Belgian and Dutch legislation. The customer is therefore expected to know all the advantages and disadvantages of a product by reading the product description and the General Terms and Conditions.

As a result, the seller cannot be held liable or claim compensation from the seller for loss of exploitation, loss of profit, loss of data, loss of personal information, loss of time, emotional damage, loss of opportunity or loss of enjoyment.

If the seller is held liable for a reason other than above, the seller can be held liable for a maximum amount equal to the purchase value of the purchased product, with a maximum of 1,250 euros.

8.1 Warranty for consumer goods

The consumer always benefits from the legal warranty of 2 years on movable tangible property. This period starts to apply from the moment the product is delivered or collected. The invoice date counts as the start date here.

Second-hand goods have a limited function warranty with a term of 1 year. The warranty cannot be invoked for defects already mentioned in the second-hand product.

All products that show a defect during the warranty period can be returned to NORTH, Hoogkamerstraat 308F, 9140 Temse. We do recommend that you always send an email in advance to INFO@BELOMAX.COM so that we can provide a return label to the customer within the warranty period or so that NORTH can schedule a return order if it concerns a larger product.

In most cases we can provide parts to repair the defect. Once NORTH has received the email with all the information and a description of the warranty application, the warranty application can often be resolved fastest by sending a replacement part to the customer's home.

After receipt of the product, it will be examined by the manufacturer within the period specified by the manufacturer of the product. This can sometimes take some time. Once the product has been repaired, it can be collected at NORTH, Hoogkamerstraat 308F, 9140 Temse or we can send the repaired product back to you.

If the product can no longer be repaired or replaced, a partial or full refund will be issued.

The warranty does not apply if it can be demonstrated that the product is defective or damaged due to incorrect use, or because the product has not been used in accordance with the rule of 'due diligence'.

8.2 Indemnification

If there are any hidden defects, the consumer must report them to the seller within 14 days.

8.3 Costs for investigation or repair

If the products are no longer covered by the warranty period, the product can still often be repaired. If the customer wants to have this repaired or start an investigation to find the problem, this can be done at his own expense. The customer can also choose to have the product destroyed in that case.

The seller undertakes to keep the relevant accounts or invoices for the legally prescribed period.

If the customer does not fulfill his payment obligations as already stated in art. 5, the following damages and late payment interest will be applied.

After a first notice of default, any payment arrears will give rise to a claim for late payment interest at 12.5% ​​per year. In addition to this late payment interest, an additional lump sum compensation of 15% of the principal amount due will be claimed. In the event of late payment, the seller can suspend further deliveries at any time and terminate the agreement with immediate effect.

If the seller decides at a certain time not to claim these General Terms and Conditions or one of the clauses, this does not count as a definitive waiver of these General Terms and Conditions or any clause.

If certain clauses or articles are declared null and void, the others will still apply. This cannot lead to invalidity or nullity of these General Terms and Conditions.

All actions, contracts and agreements are governed exclusively by Belgian law.

If disputes arise, the court of Dendermonde, Belgium has jurisdiction to hear all possible disputes between the seller and the customer.

The contents of the websites managed by homeshop BVBA are fully owned by Homeshop BVBA. This means that all texts, photos and descriptions are the property of Homeshop BVBA. Unlawful use of this data may lead to a dispute.