General right of withdrawal / Return

If the customer is not satisfied with the product, he or she can return it within 30 days of receiving the ordered products .

Manuals, power cables, packaging materials, etc. must also always be included in the packaging.

If these above points are respected and the purchased product does not belong to the categories listed in art. 3.2 then a refund can be made.

Returning a product is free of charge, but you must submit your return request in advance to our customer service via INFO@BELOMAX.COM . We can then initiate the return and provide the necessary labels to return the product or appoint a specific carrier to collect the product. The refund will be made in the same way the order was placed. Only in the case of cash payments upon delivery, the purchase amount will be refunded to an account number specified by the customer when registering the return. This is because the carriers who arrange the return cannot provide cash refunds. All orders that were ordered and paid online will be refunded in the same way.

If the return is approved by the competent authority at belomax, the customer will be refunded within 15 days of receipt of the return in the warehouse.

Registering a return is done as follows:

1) The customer must inform Homeshop BVBA's customer service via INFO@BELOMAX.COM within 30 days of receiving his order that he/she is not satisfied with the product or that he/she simply wishes to return it.

2) A belomax employee will then contact you by email to explain the return procedure and will also email you the necessary labels or collection appointment.

3) The customer can prepare the package for return and have it collected as discussed with Belomax customer service or, in the case of a small package, it can be brought to a delivery point nearby.

4) When the product arrives at the belomax warehouse, it will be checked for signs of use and all other points mentioned in art. 3.1.

5) If the product is as new and still in the original packaging, the return will be approved and a 100% refund will be given. If the item is not in the original packaging or the item has already been used, a depreciation may apply.

Please note: Custom-made products do not have a right of withdrawal and therefore cannot be returned.

Products that are not eligible for return

- Products that, by their nature, quickly age or spoil;
- Audio and video recordings;
- Software or computer games (including Playstation, Xbox, Nintendo games);
- Newspapers, periodicals and magazines;
- Betting and lottery services;